You, as a therapist have the power to make your own story. Of course, some situations are out of your control and there are clients that are arrogant, rude and abusive but you have the power to choose whether you want to see that person again. In difficult situations like these, if you are an employee you should seek the help of a manager or an owner, letting them deal with this. These cases, however, are exceptional and we will not concentrate on them. Instead, let’s look at the scenarios that are more hands-on and practical.
Having years of experience I have been facing various situations, dealing with all kinds of behaviours: the difficult, the bossy, the naive, the passive-aggressive and the constantly angry. I have also had extremely difficult clients that have become loyal. Similarly, in our case study 2, I have asked myself why is she coming back? I now know the answer- my patience and listening skills have won them over. No-one could tolerate their moans, but me. How do I manage to be a good listener?
Having empathy is one of the defining factors of you as a therapist. If you learn how to treat your clients with empathy and professionalism, you have reached the height of a service-industry professional.
Just imagine how unhappy that person who is always unsatisfied must be. But despite her/his hard-to-please attitude, she/he comes back to you. That must mean a lot to you and your client’s dissatisfaction should not be taken personally.